Our Website and Marketing Privacy Policy
Dated: 04 August 2026
PLEASE READ THIS POLICY CAREFULLY
Protecting your personal information is very important to Trint Limited (“Trint Limited” “our”, “us” or “we”).
This policy sets out the basis on which any personal data about you will be processed and applies to: (i) activities on or through our publicly available website, https://trint.com/ (“Website”); and (ii) our direct marketing activities. This policy does not cover the processing of personal data in connection with our software-as-a-service transcription platform known as ‘Trint’ (“Platform”). Please refer to our Platform Privacy Policy for details of how we process your personal data in this respect. The most up-to-date version of our Platform Privacy Policy can be found at: https://trint.com/docs/platform-privacy-policy.
This policy is issued in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, which together govern our processing of personal data as a company established in the United Kingdom. Where we process the personal data of individuals located in the European Union or European Economic Area, Regulation (EU) 2016/679 (the "EU GDPR") also applies. References in this policy to "data protection legislation" mean the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR.
Our Website may contain links to third-party websites. If you follow a link to any of those third-party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such third-party websites.
Identity and contact information of the Data Controller For the purposes of the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR, the data controller (i.e. the entity that determines the purposes and manner in which your personal data are processed) is Trint Limited. Trint Limited is a company incorporated and registered in England and Wales (company number 09225083) with its registered office at C/O Mishcon de Reya, Africa House, 70 Kingsway, London, WC2B 6AH, United Kingdom. Trint Limited is registered with the UK Information Commissioner's Office ("ICO") under registration number [ICO registration number is ZB291444].
GRCI Law Trint EU Representative
We have appointed IT Governance Europe Limited to act as our representative in the European Union pursuant to Article 27 of the EU GDPR. If you are located in the EU or EEA and wish to exercise your rights under the EU GDPR, or have any queries in relation to your rights or general privacy matters, please email our Representative at eurep@itgovernance.eu, ensuring you include our company name in any correspondence. If you are located in the United Kingdom, or if you prefer to contact us directly, please email us at support@trint.com.
Personal information we may process about you Our Website operates primarily to market the Platform to individuals and organizations. To the extent we collect personal data via our Website, our main purpose is to better serve our potential customers and to improve the function of the Website. A breakdown of the personal data we may process is set out in the table below.
|
Personal data |
Why are personal data processed? |
Legal basis for processing |
Period for which your data will be stored |
Will your personal data be shared with third parties? |
Transfers outside the European Economic Area |
| 1 |
The IP address or other unique identifier of the device you used to access our Website. |
To improve the function of the Website. |
Our legal basis under the UK GDPR is our legitimate interests (understanding how our Website is used so we can improve it). Where this data is collected through non-essential cookies or similar technologies, we will only place those cookies with your consent, which you can give or withdraw at any time via our cookie banner or the cookie settings on our Website (see "Cookies and similar technologies" below). |
3 years |
For analytics and error tracking purposes, may share this data with organizations such as Mixpanel Inc., X Corp., Microsoft Corp., Google LLC and Meta Inc. or their or its affiliates. This helps us improve our Website. |
Mixpanel Inc., X Corp., Microsoft Corp., Google LLC and Meta Platform Inc. or their or its affiliates may store and process this data in the USA. To ensure these transfers are lawful, we rely on the standard contractual clauses within our agreements with the service providers. |
| 2 |
Usage data (e.g. information about how you use our website) and other technical data (e.g. browser type and version, time zone setting and location). |
To improve the function of the Website. |
Our legal basis under the UK GDPR is our legitimate interests (understanding how our Website is used so we can improve it). Where this data is collected through non-essential cookies or similar technologies, we will only place those cookies with your consent, which you can give or withdraw at any time via our cookie banner or the cookie settings on our Website (see "Cookies and similar technologies" below). |
3 years |
We may share this data with organizations such as Mixpanel Inc. for analytics and error tracking purposes. This helps us improve our Website. |
Mixpanel Inc. stores and processes this data in the USA. To ensure this transfer is lawful, we rely on the standard contractual clauses within our agreements with the service provider. |
| 3 |
Your first name, last name, email address, postal address (country) and company name. |
To enable us to engage in direct marketing (such as newsletters or marketing emails for products and services provided by us that we believe will be of interest to you). |
Where you are an individual (rather than acting for a corporate subscriber), we will send you electronic marketing communications only where: (i) you have consented to receive them; or (ii) you are an existing customer or have made enquiries about our products and services, the marketing relates to our similar products and services, and you were given a clear opportunity to opt out when we collected your details and in every communication since (the "soft opt-in" under the Privacy and Electronic Communications Regulations 2003 ("PECR")). Where consent is our basis, you may withdraw it at any time. For related processing such as maintaining our marketing database, our legal basis under the UK GDPR is our legitimate interests (promoting our products and services to customers and potential customers), subject always to your right to object. |
Until such time as you inform us you don't want to continue receiving marketing communications - you have the right to unsubscribe at any time. |
We use third party CRM or analytics providers such as HubSpot Inc. to manage our sales and marketing activities. |
HubSpot Inc. stores and processes personal information in the USA. To ensure this transfer is lawful, we rely on the standard contractual clauses within our agreements with the service provider. We rely on the standard contractual clauses within our agreements with the service provider. |
| 4a |
A record of any communication/correspondence you have with us (e.g. when you contact us by email, telephone or post). |
To enable us to maintain records with our potential and actual clients. |
Where your correspondence relates to entering into a contract with us (for example, enquiries about purchasing our services), processing is necessary in order to take steps at your request prior to entering into a contract. In all other cases, processing is necessary for our legitimate interests (namely, keeping accurate records of our communications with potential and existing clients, responding to enquiries, and maintaining evidence of what was communicated in case of any query or dispute), subject to your right to object. |
For up to 5 years |
We use third party CRM or hosted services such as HubSpot Inc. and Google to manage and store our communications and records. |
HubSpot Inc. and Google store and process personal information in the USA. To ensure these transfers are lawful, we rely on the standard contractual clauses within our agreements with the service providers. |
| 4b |
Email engagement data (e.g. whether an email has been opened, links clicked, or other tracking-pixel activity) generated when we send you email correspondence. |
To understand whether our communications have been received and to inform how we communicate with you. |
Where this data is collected through tracking pixels, links, or similar technologies that constitute non-essential cookies under applicable law, we will only use this tracking with your consent, which you can give or withdraw at any time via our cookie banner or the cookie settings on our Website, or by contacting us directly. Where local law permits limited engagement tracking as part of our legitimate interests (e.g. confirming delivery), we rely on that basis instead and will make this clear to you. |
For up to 5 years |
We use third party CRM providers such as HubSpot Inc. to track and manage email engagement. |
HubSpot Inc. stores and processes personal information in the USA. To ensure this transfer is lawful, we rely on the standard contractual clauses within our agreements with the service provider. |
| 5 |
Any personal data that you provide to us as part of a survey. |
To improve our Website or services. |
Processing is necessary for our legitimate interests (i.e. to understand the requirements of our potential and actual clients). |
For as long as we are using such data to improve our services and for a reasonable period afterwards. |
We may use third party hosted services such as Google to manage our activities. |
We may use hosted services (such as Google) which stores and processes personal information in the USA or elsewhere. Where we do so, we will ensure that the transfer is lawful. |
We also collect, use and share aggregated data such as statistical or demographic data for our business purposes. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. In determining retention periods, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of the processing and whether those purposes can be achieved by other means. When personal data is no longer required, we securely delete or anonymise it. Details of specific retention periods are set out in the table above; further information is available on request from support@trint.com.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
You have an absolute right to object to direct marketing at any time. Every electronic marketing communication we send will contain a clear option to unsubscribe or opt out of further communications. Alternatively, you may opt out at any time by contacting us at support@trint.com or by clicking "unsubscribe" in any marketing email. Once you object, we will stop sending you marketing communications without undue delay, although we may retain a suppression record of your details (i.e. the minimum information needed to ensure we do not contact you again).
We will not sell your personal data (or any other data you provide us with) to third parties for marketing purposes.
How personal data are collected We may obtain personal data about you in two main ways:
- Direct interactions. You may, for example, provide us with your personal data by filling in forms on our Website, by corresponding with us by post, phone, email or otherwise, or by providing us with your business card at an event.
- Automated technologies. Personal data may be collected automatically (such as the automatic recognition of your IP address or placement of cookies on your device).
Where we store your personal information The personal data that we collect from you is likely to be transferred to and stored at a destination outside of the European Economic Area (“EEA”) and United Kingdom (“UK”). This data may also be processed by staff operating outside of the EEA who work for us or for one of our business partners or service providers. Further information is provided in the table above. Please contact us at support@trint.com if you would like further details on the specific safeguards applied to the export of your personal data outside the UK and EEA.
Cookies and similar technologies
Our Website uses cookies and similar technologies (such as pixels and local storage) to distinguish you from other users, remember your preferences, analyse how the Website is used, and measure the effectiveness of our marketing.
Cookies fall into two categories. Strictly necessary cookies are essential for the Website to function (for example, security and load-balancing cookies) and do not require your consent. Non-essential cookies — including analytics cookies (such as those set by Mixpanel and Google) and advertising or social media cookies (such as those set by Meta Platforms, Inc., X Corp. and Microsoft Corp.) — will only be placed on your device with your consent, in accordance with PECR.
When you first visit our Website you will be presented with a cookie banner allowing you to accept or reject non-essential cookies. Non-essential cookies will not be set unless and until you accept them. You can change your preferences or withdraw your consent at any time via the cookie settings link on our Website. You can also block cookies through your browser settings, although this may affect the functioning of parts of the Website.
Disclosure of your information We may also disclose your personal information to third parties in the following circumstances:
| Purpose of disclosure and third party(s) to which disclosure might be made |
Use justification |
| If you request we do so |
You have provided your consent |
| If Trint Limited or substantially all of its assets are acquired by a third party, personal information about our customers will be one of the transferred assets. |
Legitimate interests (i.e. to dispose of our business). |
| If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Trint Limited, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection. |
Processing is necessary for compliance with a legal obligation to which we are subject; or, where no legal obligation compels disclosure, processing is necessary for our legitimate interests or those of a third party (namely, preventing and detecting fraud and crime, and protecting the rights, property and safety of Trint Limited, our customers and others). In the rare event that disclosure is necessary to protect someone's life or physical safety, we may also rely on the protection of vital interests. |
| We may disclose your personal information to third parties, the courts and/or regulators or law enforcement agencies in connection with proceedings or investigations anywhere in the world where we are compelled or believe it is reasonable to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime. |
Processing is necessary for compliance with a legal obligation to which we are subject (where we are compelled to disclose); or processing is necessary for our legitimate interests (namely, cooperating with courts, regulators and law enforcement agencies, and establishing, exercising |
Your rights. Under the UK GDPR and, where applicable, the EU GDPR (Regulation (EU) 2016/679), you have various rights in relation to your personal data. All of these rights can be exercised by contacting us at support@trint.com. We will respond to any request within one month of receipt, although this may be extended by up to two further months where a request is complex or we receive a number of requests from you, in which case we will notify you.
| You have the following rights in relation to your personal data: |
Rights |
| Rights of Access |
You have the right to obtain confirmation from us as to whether we are processing your personal data and, where we are, to receive a copy of that personal data together with certain supplementary information, including the purposes of processing, the categories of personal data concerned, the recipients or categories of recipients, the envisaged retention period, and the source of the data where it was not collected from you. |
| Right to Rectification |
You have the right to have inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have incomplete personal data completed. If you believe any personal data we hold about you is inaccurate or incomplete, please contact us and we will correct it without undue delay. To assist us, please keep us informed if your personal data changes during your relationship with us. |
| Right to erasure / 'Right to be forgotten' |
You have the right to ask us to delete your personal data in certain circumstances: for example, where the data is no longer necessary for the purposes for which it was collected, where you withdraw consent on which the processing is based and no other legal basis applies, where you have objected to processing based on our legitimate interests and there are no overriding legitimate grounds, or where the data has been processed unlawfully. This right is not absolute — we may need to retain certain personal data, for example to comply with a legal obligation or to establish, exercise or defend legal claims. Where we cannot delete your data, we will explain why in writing. |
| Right to restriction of processing |
You have the right to require us to restrict the processing of your personal data in certain circumstances: where you contest the accuracy of the data (for the period needed to verify it); where the processing is unlawful but you prefer restriction to erasure; where we no longer need the data but you require it to establish, exercise or defend legal claims; or where you have objected to processing pending verification of whether our legitimate grounds override yours. Where processing is restricted, we will store your personal data but not otherwise process it without your consent, except in limited circumstances permitted by law, and we will inform you before any restriction is lifted. |
| Right to data portability |
You have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another controller, where our processing is based on your consent or on a contract with you and is carried out by automated means. Where technically feasible, you may ask us to transmit the data directly to another controller. This right applies only to data you have provided to us, not to data we have derived or inferred. |
| Right to complain |
You have the right to lodge a complaint with a supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (www.ico.org.uk). If you are located in the EU or EEA, you may lodge a complaint with the supervisory authority in the member state where you live, work, or where the alleged infringement took place. We would, however, welcome the opportunity to address any concerns you have before you approach a regulator, so please consider contacting us first at support@trint.com. |
| Right to object |
You have the right to object at any time to processing of your personal data based on our legitimate interests, on grounds relating to your particular situation. Where you object to processing for direct marketing purposes, this right is absolute and we will stop processing your personal data for such purposes without exception. |
| Right to withdraw consent |
Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew, and it may mean we are no longer able to provide certain services or communications that depended on that consent. You can withdraw consent by contacting us at support@trint.com, via the unsubscribe link in any marketing email, or via the cookie settings on our Website, as applicable. |
| Rights related to automated decision-making |
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. We do not currently carry out any such automated decision-making in connection with the Website or our marketing activities. If that changes, we will update this policy and inform you of your rights. |
We will not usually charge a fee for you to exercise any of these rights. However, where a request is manifestly unfounded or excessive (for example, because it is repetitive), we may charge a reasonable fee reflecting our administrative costs, or refuse to act on the request; in either case we will explain our reasons. We will respond to all requests within one month of receipt, though we may extend this by up to two further months where requests are complex or numerous, in which case we will notify you within the first month. We may need to request specific information from you to help us confirm your identity before fulfilling a request.
Where you request us to rectify or erase your personal data or restrict any processing of such personal data, we may notify third parties to whom such personal data has been disclosed of such request. However, such third party may have the right to retain and continue to process such personal data in its own right, for example to comply with its legal obligations.
Children under the age of 16
The Website is not aimed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not use our services or provide any information to us through the Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at support@trint.com.
Changes to this policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, we will notify you, by email, or by means of a notice on our home page. Your continued use of the Website will be deemed acceptance by you of the privacy policy. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.
